Privacy policy

Last updated: August 23, 2026

Amber Oak Decor operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Amber Oak Decor is powered by Shopify, which enables us to provide the Services to you.

This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.

Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies or can reasonably be linked to you or another person. Personal information does not include information that is collected anonymously or has been de-identified so that it cannot identify or be reasonably linked to you.

We may collect or process the following categories of personal information, depending on how you interact with the Services, where you live, and as permitted or required by applicable law:

  • Contact details including your name, billing address, shipping address, phone number, and email address.

  • Payment and transaction information including payment method, transaction details, payment confirmation, and other information necessary to process your purchase. Payment card information may be collected and processed by our payment providers rather than being stored directly by us.

  • Account information including your username, password, preferences and settings, where you choose to create an account.

  • Transaction information including the products you view, add to your cart, purchase, return, exchange or cancel, as well as information about your past transactions.

  • Communications with us including information you provide when contacting our customer support team or submitting an inquiry through our contact form.

  • Device information including information about your device, browser, network connection, IP address, and other technical identifiers.

  • Usage information including information about how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

  • Directly from you, including when you place an order, create an account, contact us, submit information through our website, or otherwise provide us with your personal information;

  • Automatically through the Services, including from your device when you visit or use our website and through cookies and similar technologies;

  • From our service providers, including when we engage them to provide services such as payment processing, website functionality, analytics, customer support, fulfillment, and shipping;

  • From partners or other third parties, where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which of the Services you use, we may use personal information for the following purposes:

  • Provide, Tailor, and Improve the Services. We use your personal information to provide and operate the Services, process and fulfill orders, process payments through our payment providers, arrange shipping, facilitate returns and refunds, respond to customer inquiries, maintain customer accounts where applicable, remember preferences, and improve our products and website.

  • Marketing and Advertising. Where permitted by applicable law and, where required, with your consent, we may use your personal information to send promotional communications and to show you advertisements for our products or services. This may include advertising based on your interactions with our website, such as products you have viewed or added to your cart.

  • Security and Fraud Prevention. We use personal information to help maintain the security of our website and services, detect and prevent fraud or other unauthorized activity, and protect our customers and business.

  • Communicating with You. We use your personal information to provide customer support, respond to inquiries, communicate with you about your orders, and maintain our business relationship with you.

  • Legal Reasons. We may use your personal information to comply with applicable laws and regulations, respond to valid legal requests, resolve disputes, enforce our terms and policies, and protect our rights, customers, and business.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate business purposes and as permitted by applicable law. Such circumstances may include:

  • Service providers. We may share personal information with Shopify and other service providers that perform services on our behalf, such as payment processing, website hosting, analytics, customer support, order fulfillment, and shipping.

  • Advertising and marketing providers. We may share information with advertising and marketing service providers where necessary to provide advertising services, measure advertising performance, or provide personalized advertising, subject to applicable laws and your available privacy choices.

  • When you request or authorize disclosure. We may disclose information when you direct us to do so, request that we do so, or otherwise consent to the disclosure.

  • Legal and business purposes. We may disclose information when necessary to comply with applicable laws or legal processes, enforce our terms or policies, protect our rights or the rights of others, prevent fraud or other unlawful activity, or in connection with a business transaction such as a merger, acquisition, sale of assets, or bankruptcy.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you.

Information you submit to the Services may be transmitted to and shared with Shopify and other third parties that may be located in countries other than where you reside, in order to provide and improve the Services.

Shopify may also process certain information in connection with Shopify's own services and features. Shopify's processing of personal information is subject to Shopify's own privacy policies and applicable laws.

To learn more about how Shopify uses personal information and the rights that may be available to you, please review the Shopify Consumer Privacy Policy.

Depending on where you live, you may also be able to exercise certain rights with respect to information processed by Shopify through Shopify's privacy tools.

Third Party Websites and Links

The Services may provide links to websites or online platforms operated by third parties. If you follow links to sites that are not affiliated with or controlled by us, you should review their privacy and security policies and other terms and conditions.

We are not responsible for the privacy or security practices of third-party websites or platforms. Our inclusion of links to third-party websites does not, by itself, imply endorsement of their content or operators.

Children's Data

The Services are not intended for children. We do not knowingly collect personal information from children where prohibited by applicable law.

If you are a parent or guardian and believe that a child has provided us with personal information, please contact us using the contact details below so that we can review and, where appropriate, delete the information.

Security and Retention of Your Information

We take reasonable measures to help protect personal information against unauthorized access, use, alteration, or disclosure. However, no security measures are perfect or impenetrable, and we cannot guarantee absolute security.

We retain personal information for as long as reasonably necessary for the purposes described in this Privacy Policy, including to provide our Services, process transactions, comply with legal obligations, resolve disputes, maintain business records, and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have some or all of the following rights regarding your personal information:

  • Right to Access / Know. You may have the right to request access to personal information that we hold about you.

  • Right to Delete. You may have the right to request deletion of personal information that we maintain about you.

  • Right to Correct. You may have the right to request correction of inaccurate personal information.

  • Right to Portability. In certain circumstances, you may have the right to receive a copy of your personal information in a portable format.

  • Right to Object or Restrict Processing. Depending on where you live and the circumstances, you may have the right to object to or request restriction of certain processing.

  • Withdrawal of Consent. Where we rely on your consent to process personal information, you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before consent was withdrawn.

  • Managing Communication Preferences. If you receive promotional emails from us, you may opt out at any time by using the unsubscribe option included in those communications. You may continue to receive non-promotional communications, such as messages relating to your orders or account.

You may exercise applicable rights by contacting us using the contact details provided below. We may need to verify your identity before processing certain requests, as permitted or required by applicable law.

We will not discriminate against you for exercising privacy rights available to you under applicable law.

If you reside in the European Economic Area or United Kingdom, you may also have the right to lodge a complaint with your local data protection supervisory authority.

Complaints

If you have concerns or complaints about how we process your personal information, please contact us using the contact details below.

If you are not satisfied with our response, you may have the right to lodge a complaint with the relevant data protection authority in your jurisdiction.

International Transfers

Your personal information may be transferred to, stored in, or processed in countries outside the country where you live.

Where personal information is transferred outside the European Economic Area or the United Kingdom, we will rely on legally recognized safeguards and transfer mechanisms where required by applicable law, such as Standard Contractual Clauses or other appropriate safeguards.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business practices, services, or applicable legal and regulatory requirements.

When we make changes, we will post the updated Privacy Policy on this website and update the "Last updated" date. Where required by applicable law, we will also provide additional notice.

Contact

If you have any questions about our privacy practices or this Privacy Policy, or if you would like to exercise any applicable privacy rights, you can contact us using our contact form or by emailing:

support@amberoakdecor.com

For the purposes of applicable data protection laws, Amber Oak Decor is the data controller of your personal information.